1. Scope of this privacy policy

Art Processors and its affiliated companies (“we,” “our,” “us”) are committed to protecting your privacy and securing your personal information. This Policy applies to information collection and use by us while you are visiting and using our websites (collectively, the “Website”) and/or the Pladia Visitor App which link to this Policy.  This Policy only applies to information which relates to you as a natural person (“Personal Information”) and does not apply to information which is non-personal or anonymized  (e.g., aggregated information or information which can not be related to a natural person). Art Processors is a data controller (i.e., the company responsible for, and which controls the processing of your Personal Information).

We process Personal Information based on our legitimate interest in running and growing our business and as necessary to enter into a contractual relationship with you. Should we process Personal Information in any other way, we will notify you of that basis prior to undertaking such processing.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information when you:

1.1. Visit or interact with the Website.

1.2. Download, access, or use the Pladia Visitor App.

1.3. Access or use our Help Center or messenger bot on the Website for support or information.

1.4. Provide contact information for the purpose of receiving information about Art Processors products or services, including inquiries made through forms on our Website.

1.5. Attend virtual events hosted on the Website.

1.6. Apply for employment via the Website.

2. Information we collect

2.1. Personal information you provide

We collect Personal Information that you provide directly to us, including:

2.1.1. Contact information and identifiers

When you provide us with your contact details on the Website and/or the Pladia Visitor Apps —such as through our messenger bot, by creating an account, filling out a form or survey on our Website and/or the Pladia Visitor Apps, or interacting with our Customer Success team—we collect that information. This may include, for example, your name and email address. You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with the services.

2.2. Information collected automatically

We automatically collect Personal Information about your interaction with our Website and Pladia Visitor Apps, including:

2.2.1. Site, device, and usage data

Information such as your Internet Protocol (IP) address, browser type, device type, operating system, language preferences, geographic location, pages visited, time and date of visit, time spent on pages, and click patterns. We may also aggregate your this information with similar data collected from other users in order to help us improve our Website and the services we provide through our Website. If we combine information which is not personal with Personal Information, we will consider the combined information as Personal Information.

2.2.2. Cookies and tracking technologies

We utilize cookies and related technologies to gather information about how you interact with our Website and Pladia Visitor Apps, including your browsing habits and preferences. Cookies are small files placed on your device that assist us in enhancing our services and improving your user experience. Additionally, we may use other similar technologies to achieve these objectives, such as SDK tools in mobile applications, tracking pixels, advertising IDs, and other integrated services. For simplicity, we refer to both cookies and these related technologies collectively as “Cookies.”

We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” or “Global Privacy Control” instructions. “Do Not Track” and “Global Privacy Control” are a web browser settings that seeks to disable the tracking of individual users’ browsing activities. As the “Do Not Track” standard is not finalized, and the Global Privacy Control is not widely adopted. Like many websites and online services, we currently do not alter its practices when we receive a “Do Not Track” or “Global Privacy Control” signal from a visitor’s browser and will continue this practice unless and until the law is interpreted to require us to do so.

2.2.3. Referral data

If you navigate to our Websites from an external source (such as a link on another website or via an email), we may record information about the source that referred you to us.

2.2.4. Geolocation data

We may collect geolocation data from your device if you use specific features in Pladia’s Visitor Apps. This data may include information about your location obtained through WiFi networks, GPS, or through product analytics tools.

3. How we use your information

We use the information we collect for various purposes, including:

3.1. Improving services

To enhance and optimize our Website and Pladia Visitor Apps, ensuring they meet user needs.

3.2. Communication and support

To respond to inquiries, provide support through our messenger bot and Help Center, and communicate with users who provide their contact information via our Website and/or the Pladia Visitor Apps.

3.3. Operating our business

To develop and maintain business records, track effectiveness of products, develop strategies for new lines of business and new products, assessing compliance with out internal policies, market our services and products, and general operation of us as a going concern.

3.4. Analytics and insights

To analyze usage patterns, measure the effectiveness of our marketing efforts and support services, and  gather insights to improve user experience. As part of any contemplated or actual sale of all or some of the assets of Art Processors.

3.5. Personalization

To tailor content and features based on your preferences and interests.

3.6. Comply with law

To investigate violations of our policies and applicable law and for fraud prevention, and detection and to comply with applicable laws, regulations or codes of practice.

4. Data retention, sharing and disclosure

4.1. Retention

We will retain Personal Information for as long as necessary or permitted in light of the purposes described in this Policy. However, some Personal Information may be retained for longer periods as required by law, contract, or auditing requirements. We will also retain Personal Information for as long as necessary to establish, exercise, or defend legal claims, or as otherwise permitted by applicable law.

4.2. Service providers

We may share your personal information with our affiliates and subsidiaries, and third-party service providers who assist us in operating our Website and Pladia Visitor Apps, such as hosting providers, analytics services, and marketing partners. These providers are required to comply with our privacy practices and policies  and use data only for the purposes specified by us.

4.3. Legal compliance and protection

We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas. We may also share information to protect our rights, privacy, safety, property, and that of our users.

As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Art Processors itself, or substantially all of Art Processors’s assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we will disclose or transfer your Personal Information to a third-party purchaser in these circumstances.

5. E-Mail Marketing

We may contact you periodically by e-mail to provide information regarding events, products, services and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us.

If you wish to stop receiving marketing or market research communications from us or would like to stop processing your personal information in any other way, you can contact us as described below to let us know what types of communications you wish to stop receiving.

Please note that we do send by email important administrative information regarding the Website and/or Pladia Visitor Apps to users who have provided us with their email addresses. Because this information is important to your use of the Website and/or Pladia Visitor Apps and is not marketing, it is generally not possible to “opt out” of receiving these email communications.

6. International data transfers

Given the global nature of our business, your information may be transferred to, and stored in, countries outside your own, including the United States. We take reasonable steps to ensure that your personal information is adequately protected in compliance with applicable data protection laws, regardless of where it is processed.

7. Your rights and choices

7.1. Accessing your Personal Information

You may request that we provide you: (i) the specific pieces of Personal Information that Art Processors has about you; (ii) categories of Personal Information we have collected about you; (iii) categories of sources from which the Personal Information is collected; (iv) categories of Personal Information that we have sold or disclosed for a business purpose about you; (v) categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and (vi) the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Policy.

If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Exercising Your Privacy Rights”. As part of this process, we may ask for some Personal Information in order to verify your identity and your rights to the data which is subject to your request.

7.2. Modifying or Deleting Your Information

While some privacy laws provide a right to correct or delete Personal Information about you, those rights are fairly limited. As such, we may not be able to change or delete your information in all circumstances. For example, we retain Personal Information as necessary to: complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Art Processors; comply with a legal obligation; or otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which your provided the information. If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Exercising Your Privacy Rights”.

7.3. How to Control Your Email Communications Preferences

You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in the email. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Website and/or Pladia Visitor Apps, technical and security notices).

7.4. Exercising Your Privacy Rights

If you are a resident of a jurisdiction with applicable privacy law, and would like to exercise any of your rights you may do so by contacting us by using the contact particulars noted in the “Contact Us” section below.

7.5. Designating an Authorized Agent

Some jurisdictions permit their residents to designate an agent to manage their rights under the relevant privacy law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted above under “Exercising Your Privacy Rights”. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

7.6. Appeals

Should we deny your request for Access, Correction, or Deletion, you may appeal that decision by sending an email to us identifying why you believe the denial is improper, a copy of the original request, a copy of the communication denying your request, and your desired outcome. We will then escalate your appeal to the appropriate parties inside Art Processors to review the merits of your appeal. We will respond with our decision on your appeal within 45 days of receipt of your appeal.

7.8. Non-discrimination

Some laws do not permit us to discriminate against you because you exercised any your rights under this title, including, but not limited to, by: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

8. Data security

Data securityWe implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, we cannot guarantee absolute security, especially during transmission over the internet. If you have any concerns about the security of our Services, contact us at support@pladia.io.

9. Children

Children under the age of 13 are not allowed to use the Website and Pladia Visitor Apps. Additionally, if you are located outside the United States, you must be over the age required by the laws of your country to use the Website and Pladia Visitor Apps, or we need to have obtained verifiable consent from your parent or legal guardian.

10. Links to third-party sites

Our Website and Pladia Visitor Apps may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this policy periodically.

12. Contact us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:

Privacy Officer: privacy@artprocessors.net

Or through our Contact Us form

We will respond to your inquiry within a reasonable timeframe and work to address your concerns.

1. Scope of this privacy policy

Art Processors Pty Ltd ACN 152 736 395 and its affiliated companies (“Art Processors”, “we,” “our,” “us”) are committed to protecting your privacy and securing your Personal Information. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements including the Australian Privacy Principles in respect of the collection, management and disclosure of your Personal Information.

This Privacy Policy covers how we treat the information you give us when you visit or use our websites (collectively, the “Website”) and/or the Pladia Visitor App. This Privacy Policy only applies to information which relates to “personal information” (as that term is defined in the Act and the Australian Privacy Principles) (“Personal Information”) and does not apply to information which is non-personal or anonymized (e.g., aggregated information or information which can not be related to a natural person). Art Processors is a data controller (i.e., the company responsible for, and which controls the processing of your Personal Information).

We process Personal Information based on our legitimate interest in running and growing our business and as necessary to enter into a contractual relationship with you. Should we process Personal Information in any other way, we will notify you of that basis prior to undertaking such processing.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information when you:

1.1. Visit or interact with the Website.

1.2. Download, access, or use the Pladia Visitor App.

1.3. Access or use our Help Center or messenger bot on the Website for support or information.

1.4. Provide contact information for the purpose of receiving information about Art Processors’ products or services, including inquiries made through forms on our Website.

1.5. Attend virtual events hosted on the Website.

1.6. Apply for employment via the Website.By providing us with any Personal Information (including via our Website and / or the Pladia Visitor App), you consent to us processing your data in accordance with this Privacy Policy and the laws and regulations that may apply to this Privacy Policy.

2. Information we collect

2.1. Personal information you provide

We collect Personal Information that you provide directly to us, including:

2.1.1. Contact information and identifiers

When you provide us with your contact details on the Website and/or the Pladia Visitor Apps—such as through our messenger bot, by creating an account, filling out a form or survey on our Website and/or the Pladia Visitor Apps, or interacting with our Customer Success team—we collect that information. This may include, for example, your name and email address.You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with the services.

2.2. Information collected automatically

We automatically collect Personal Information about your interaction with our Website and Pladia Visitor Apps, including:

2.2.1. Site, device, and usage data

Information such as your Internet Protocol (IP) address, browser type, device type, operating system, language preferences, geographic location, pages visited, time and date of visit, time spent on pages, and click patterns. We may also aggregate this information with similar data collected from other users in order to help us improve our Website and the services we provide through our Website. If we combine information which is not personal with Personal Information, we will consider the combined information as Personal Information.

2.2.2. Cookies and tracking technologies

We utilize cookies and related technologies to gather information about how you interact with our Website and Pladia Visitor Apps, including your browsing habits and preferences. Cookies are small files placed on your device that assist us in enhancing our services and improving your user experience. Additionally, we may use other similar technologies to achieve these objectives, such as SDK tools in mobile applications, tracking pixels, advertising IDs, and other integrated services. For simplicity, we refer to both cookies and these related technologies collectively as “Cookies.”

We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” or “Global Privacy Control” instructions. “Do Not Track” and “Global Privacy Control” are a web browser settings that seeks to disable the tracking of individual users’ browsing activities. As the “Do Not Track” standard is not finalized, and the Global Privacy Control is not widely adopted. Like many websites and online services, we currently do not alter its practices when we receive a “Do Not Track” or “Global Privacy Control” signal from a visitor’s browser and will continue this practice unless and until the law is interpreted to require us to do so.

2.2.3. Referral data

If you navigate to our Websites from an external source (such as a link on another website or via an email), we may record information about the source that referred you to us.

2.2.4. Geolocation data

We may collect geolocation data from your device if you use specific features in Pladia’s Visitor Apps. This data may include information about your location obtained through WiFi networks, GPS, or through product analytics tools.

3. How we use your information

We use the information we collect for various purposes, including:

3.1. Improving services

To enhance and optimize our Website and Pladia Visitor Apps, ensuring they meet user needs.

3.2. Communication and support

To respond to inquiries, provide support through our messenger bot and Help Center, and communicate with users who provide their contact information via our Website and/or the Pladia Visitor Apps.

3.3. Operating our business

To develop and maintain business records, track effectiveness of products, develop strategies for new lines of business and new products, assessing compliance with our internal policies, market our services and products, and general operation of us as a going concern.

3.4. Analytics and insights

To analyze usage patterns, measure the effectiveness of our marketing efforts and support services, and gather insights to improve user experience. As part of any contemplated or actual sale of all or some of the assets of Art Processors.

3.5. Personalization

To tailor content and features based on your preferences and interests.

3.6. Comply with law

To investigate violations of our policies and applicable law and for fraud prevention, and detection and to comply with applicable laws, regulations or codes of practice.

4. Data retention, sharing and disclosure

4.1. Retention

We will retain Personal Information for as long as necessary or permitted in light of the purposes described in this Privacy Policy. However, some Personal Information may be retained for longer periods as required by law, contract, or auditing requirements. We will also retain Personal Information for as long as necessary to establish, exercise, or defend legal claims, or as otherwise permitted by applicable law.

4.2. Service providers

We may share your personal information with our affiliates and subsidiaries, and third-party service providers who assist us in operating our Website and Pladia Visitor Apps, such as hosting providers, analytics services, and marketing partners. These providers are required to comply with our privacy practices and policies and use data only for the purposes specified by us.

4.3. Legal compliance and protection

We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas. We may also share information to protect our rights, privacy, safety, property, and that of our users.

As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Art Processors itself, or substantially all of Art Processors’s assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we will disclose or transfer your Personal Information to a third-party purchaser in these circumstances.

5. E-Mail Marketing

We may contact you periodically by e-mail to provide information regarding events, products, services and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us. We fully comply with applicable marketing laws, including the Spam Act 2003 (Cth), and if we send you such information, the emails will include an easy to use unsubscribe facility.

If you wish to stop receiving marketing or market research communications from us or would like to stop processing your personal information in any other way, you can contact us as described below to let us know what types of communications you wish to stop receiving or use the relevant unsubscribe facility.

Please note that we do send by email important administrative information regarding the Website and/or Pladia Visitor Apps to users who have provided us with their email addresses. Because this information is important to your use of the Website and/or Pladia Visitor Apps and is not marketing, it is generally not possible to “opt out” of receiving these email communications.

6. International data transfers

Given the global nature of our business, your Personal Information may be transferred to, and stored in, countries outside your own, including Australia and the United States. We take reasonable steps to ensure that your Personal Information is adequately protected in compliance with applicable data protection laws, regardless of where it is processed and that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.

We also use some third party suppliers to help us provide business services, in the United States, Australia and other countries. These third parties may have access to or host your Personal Information, but will always do so under our instructions and subject to a contractual relationship. When these third parties are located in territories which may not offer an equivalent level of protection to privacy as that applicable within your country, we will take reasonable steps to verify that your Personal Information receives a reasonable level of protection.

Some of our data hosting and other IT service providers are located overseas and our cloud service providers may store data in several countries.

Our Website and the Pladia Visitor App is intended for and directed to users in the United States and Australia. If you are accessing the website from the European Union, Asia or any other region with local laws or regulations governing personal data collection, use and disclosure that differ from United States or Australian laws, please be advised that through your continued use of our Website and the Pladia Visitor App, is subject to this Privacy Policy and you are transferring your Personal Information to the United States and / or Australia and you consent to that transfer.

7. Your rights and choices

7.1. Accessing your Personal Information

You may request that we provide you: (i) the specific pieces of Personal Information that Art Processors has about you; (ii) categories of Personal Information we have collected about you; (iii) categories of sources from which the Personal Information is collected; (iv) categories of Personal Information that we have sold or disclosed for a business purpose about you; (v) categories of third parties to whom the Personal Information was sold or disclosed for a business purpose; and (vi) the business or commercial purpose for collecting or selling Personal Information. Please note that much of the information you can make a request for is already contained in this Privacy Policy.

If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Exercising Your Privacy Rights”. As part of this process, we may ask for some Personal Information in order to verify your identity and your rights to the data which is subject to your request.

7.2. Modifying or Deleting Your Information

While some privacy laws provide a right to correct or delete Personal Information about you, those rights are fairly limited. As such, we may not be able to change or delete your information in all circumstances. For example, we retain Personal Information as necessary to: complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Art Processors; comply with a legal obligation; or otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which your provided the information. If you would like to request deletion or correction of your Personal Information, please see the section below entitled “Exercising Your Privacy Rights”.

7.3. How to Control Your Email Communications Preferences

You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in the email. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Website and/or Pladia Visitor Apps, technical and security notices).

7.4. Exercising Your Privacy Rights

If you are a resident of a jurisdiction with applicable privacy law, and would like to exercise any of your rights (including, but not limited to, the lodgment of a complaint if you think your information has been mishandled or a possible breach of your privacy has occurred) you may do so by contacting us by using the contact particulars noted in the “Contact Us” section below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

7.5. Designating an Authorized Agent

Some jurisdictions permit their residents to designate an agent to manage their rights under the relevant privacy law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted above under “Exercising Your Privacy Rights”. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

7.6. Appeals

Should we deny your request for Access, Correction, or Deletion, you may appeal that decision by sending an email to us identifying why you believe the denial is improper, a copy of the original request, a copy of the communication denying your request, and your desired outcome. We will then escalate your appeal to the appropriate parties inside Art Processors to review the merits of your appeal. We will respond with our decision on your appeal within 45 days of receipt of your appeal.

7.8. Non-discrimination

Some laws do not permit us to discriminate against you because you exercised any of your rights under this clause, including, but not limited to, by: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

8. Data security

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, we cannot guarantee absolute security, especially during transmission over the internet. If you have any concerns about the security of our Services, contact us at support@pladia.io.

9. Children

Children under the age of 13 are not allowed to use the Website and Pladia Visitor Apps. Additionally, if you are located outside the United States, you must be over the age required by the laws of your country to use the Website and Pladia Visitor Apps, or we need to have obtained verifiable consent from your parent or legal guardian.

10. Links to third-party sites

Our Website and Pladia Visitor Apps may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

12. Contact us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:

Privacy Officer: privacy@artprocessors.net

Or through our Contact Us form

We will respond to your inquiry within a reasonable timeframe and work to address your concerns.